Phonics Land Learning Centre Limited

Terms and conditions

The following are terms and conditions set forth by Phonics Land Learning Centre Limited:

 

Rules

  • Please switch off all mobile devices or have them switched to silent mode.
  • No photos, video or other kind of recordings may be taken on our premises without the written permission of Phonics Land Learning Centre.
  • Please note that due to hygiene and safety, both adults and child must wear socks within the premises.
  • Children would not be accompanied by care-giver/one parent during lesson time.
  • Phonics Land Learning Centre reserves the right to change teachers before or during any programme.

Absence and Make-up/Catch-up Class and Holiday Break

  • Sick Leave: Please notify us at least 1 hour in advance and with a doctor’s note to be sent to us via whatsapp or email. Once a doctor’s note has been sent in, you can schedule a make up class to be attended within the term. There is no limit as to how many sick leaves a student can take within a term. All sick leaves without a doctor’s note will be counted as a casual leave.
  • Casual Leave: Please notify us at least 1 hour in advance if your child cannot attend a scheduled class, otherwise it will be counted as a No Show. Every student is entitled one casual leave per month. Make-up classes are to be scheduled and attended within the term. Each make-up class may only be scheduled at once. Classes missed without 1-hour prior notice cannot be made up.
  • No Show: No make-up classes are offered for “no show” instance. The scheduled class will automatically be forfeited without notice.
  • Make-up/Catch-up classes are non-transferable, non-refundable and forfeited once a child withdraws.
  • Make-up/Catch-up class can only be rescheduled once if notified at least 1 hour prior to class. If a child does not show up for the scheduled make-up class, the class is forfeited.
  • Catch-up classes are available only if the teacher sees a need to it.
  • If a teacher is absent, the centre will arrange a substitute teacher without notice. In the case where no substitute teacher is arranged, the class will be cancelled and credit will be carried forward.
  • Parents can apply 1 week in advance for a ‘holiday break’ in which fees will be suspended for a maximum of 3 consecutive weeks. We allow 3 holiday breaks per calendar year.

Government announced closures based on weather, medical and health reasons

  • The centre will be operating as usual when Amber and Red rainstorm signal or typhoon signal number 1 or 3 is hoisted. It is at the discretion of the parents/care-givers as to whether it is deemed safe for child to travel to and from the centre.
  • Classes will be cancelled from the moment when (i) the Hong Kong Observatory makes an announcement as to the estimated time when Typhoon Warning Signal No.8 will be in forceor (ii) Typhoon Warning Signal No.8 or Black Rainstorm warning is in force. Parents can find out if the centre is closed by calling the center’s general line and Facebook.
  • Bad Weather: Classes will automatically be cancelled. We regret that NO rescheduling nor make-up of the class or refund of fees if Typhoon Signal No.8 (or above), or Black Rainstorm warning is in force.
  • Classes resume 2 HOURS after the Typhoon Signal No.8 (or above), or Black Rainstorm warning is lowered, e.g. if signal is lowered at 11 am, classes from 1 pm onwards will resume.

Public holiday

  • Our centre is closed on all public holidays.

 

Personal Hygiene

  • Parents/caregivers/Children must wear socks at all times within the premises.
  • Socks can be purchased at the centre for $20 HKD per pair.

 

Photos & other media

  • Phonics Land reserves the right to take and use photos, videos and/or sound or any media recordings of children/parents/caregivers and their work, performances or classes, for but not limited to the purposes of teacher training, curriculum and/or promotional marketing purposes.
  • Phonics Land reserves the right to make the final decision in the event of any dispute.
  • After written consent, parents may take photographs, videos and recordings but only focusing on their own children and not on the other children in the class. Any media used or interrupt the class format, and may not be used for commercial or financial gain.

Personal Data

  • We will use your personal data (including name, telephone number, fax number, email and mailing addresses) for the purpose of providing you with information about any events, programs, news and opinion surveys organized by us.
  • The personal data being collected via the present means, other than being utilized as the purposes above mentioned, will not be sold, traded or rented in any forms through any means to any other parties.

Please inform Phonics Land Learning Centre of any changes of personal information.

Integrity

  • All materials used in class or given as homework may not be copied, reproduced or distributed without the written consent of Phonics Land Learning Centre.

Approaching the staff of Phonics Land Learning Centre for tutorials/lessons outside of our centre is strictly prohibited. 

Disclaimer

  • All participants enrolled and/or registered in programmes/activities at Phonics Land Learning Centre do so at their own risk. Phonics Land Learning Centre including its officers, employees and/or agents, are not responsible for any loss, damage, or injury to participants, their family members, caregivers, and guests as a result of participating in these activities.
  • These terms and conditions are subject to change at any time without prior written notice from Phonics Land Learning Centre. It is the applicant’s responsibility to check on the terms & conditions of Phonics Land Learning Centre when necessary.
  • We retain the right of final decisions and interpretation in all matters and disputes in relation to this registration. We shall not be responsible or liable for any claims or liability resulting from any customer’s registration for any classes, events and/or workshops howsoever suffered or incurred.

Fees and Payment

  • All students will be making term payments. We have 4 terms in the academic year:
  • Fall Term: September, October, November
  • Winter Term: December, January, February
  • Spring Term: March, April, May
  • Summer Term: June, July, August
  • Tuition fees are due to be paid within 14 days of the issue of the invoice. The due date will be noted on the statement. Failure to pay within the payment period will incur an administrative cost of $200.
  • For new students, lessons fees are must be settled within 3 days after confirmation of the enrollment or the spot may be released without notice.
  • Paid fees are non-transferable and non-refundable.
  • All tuition fees are payable in advance of attendance before the new term starts and are in accordance with the fee structure established by Phonics Land and Phonics Plus Learning Centre.
  • Enrolment after the start of term (late enrolment) is also possible, subject to teacher and slot availability. Fees for late enrolling students are pro-rated, depending on the number of lessons remaining in the term or year.

Waiting list

  • It is accepted on a first come first served basis. Priority will be given to existing students and siblings.
  • Once a wait-listed child is offered a spot for the chosen time slot and decides not to take it, the child will be added back to the bottom of the waiting list.
  • A non-refundable wait list admin fee of $150 will be collected for first time enrollment.
  • Wait list fee should be submitted to us together with the completed and signed enrollment form which constitutes a contract between you, the parent, and Phonics Land Learning Centre.
  • We regret that we cannot start processing the enrollment until we receive the wait list admin fee.

Payment method

  • By cash
  • By cheques – Please make crossed cheque payable to “Phonics Land Learning Centre Limted”. Please write your mobile number and student’s full name at the back of your cheques

Reference Letter or Certificate for students

  • There will be an administration charge of $100 for each reference letter or certificate
  • $100 for any extra copies of reference letters or certificates parents may need for any reasons.